Professional services
BPiON
Scalable IT infrastructure
“At the same time, we had to ensure that we met the data security requirements of our larger clients, as well as data protection regulations such as the European Union’s General Data Protection Regulation (GDPR). Providing the right IT infrastructure solution was essential to keeping our clients’ data secure.”
The company had no plans to establish and maintain an in-house IT department. However, its IT support partner at the time was not prepared—either technologically or in terms of resources—for the rapid growth that characterized BPiON then and continues to characterize it to this day.
BPiON is a technology-driven business process outsourcing (BPO) company operating in Central and Eastern Europe that offers digital solutions leveraging the capabilities of the Microsoft Azure service platform in the areas of accounting, human resources, and payroll. Since its founding in 2017, the company has grown rapidly and now has offices in Hungary, Poland, and Romania. The company’s goal is to bring an innovative approach to business administration processes, such as accounting, human resources management, and payroll.
As BPiON continued to expand and work with increasingly larger clients, it faced new challenges—primarily in the area of scalability. “We had to scale up our IT infrastructure quickly, as we grew our workforce by more than 200 employees in just four years,” said Tamás Kovács, BPiON’s managing director in Hungary.
“Using AVD has enabled BPiON to operate more efficiently, as all applications can be installed and tested through Azure Virtual Desktop, and system maintenance times have also been significantly reduced. In addition, server availability has increased to 99.9%,” said Rafal Nadolny, Managing Director of BPiON in Poland. “This has allowed us to move forward more quickly. For example, expanding our operational infrastructure into two new countries—Poland and Romania—took less than a day.”
To manage its IT devices, BPiON has chosen Microsoft Intune as its Enterprise Mobility Management solution. With Microsoft Intune, users can conduct business on multiple devices, while the company can easily manage and update the software installed on those devices.
BPiON decided to implement several Microsoft services to scale its IT infrastructure. The AVD (Azure Virtual Desktop) service was implemented to enable access to and centralized management of core system applications. This service allows for the centralized management of various systems, as well as the installation of updates and patches for the relevant software. External accountants and payroll specialists can access the applications they need for their work remotely, knowing they can rely on the secure and reliable connection provided by the Azure cloud service platform. Since BPiON began using Microsoft’s AVD solution, the number of connection-related issues has dropped to 0.1%. Scaling has also become simpler—the number of AVD hosts can be increased or decreased with the click of a button based on the number of users.”
To enhance security, BPiON has decided to implement Windows Defender Advanced Threat Protection. Their systems are protected by rules triggered by various scenarios, while the solution continuously monitors for unusual and suspicious activity.
BPiON has standardized its IT infrastructure using Gloster Cloud, which supports the integration and use of numerous accounting and payroll systems. Gloster Cloud provides support for the entire IT infrastructure (including desktop computers) at the L1, L2, and L3 levels.
Innovation and technological advancement are essential in today's business environment, especially in the IT sector. BPiON has recognized this and has reoriented its IT strategy to better serve its customers' needs.
The introduction of Microsoft’s new technology, AVD (Azure Virtual Desktop), was a major step for the company. With this technology, they not only kept pace with the latest IT trends, but also provided their customers with an efficient, scalable, and secure solution.
With the introduction of AVD, the "old" solution based on RDS technology was replaced, marking a significant advance in the field of remote desktop services.
This transition not only brought about changes in the company’s internal operations but also offered clear benefits to customers. AVD enabled them to access applications and data from anywhere and on any device, while Azure’s security protocols ensure that their data remains protected.
In summary, BPiON took a proactive step by choosing AVD, thereby ensuring that both their clients and their own team use the best technology.
For BPiON, the project is not just about technological advancement, but also about transforming their work culture. According to Rafal Nadolny, “People trust us with decisions regarding IT systems when they realize that the system in question works for them, not against them.”
In light of these positive results, BPiON is working to further refine its new infrastructure and enhance security. "We are already exploring data classification and additional data encryption for some current projects, and we are considering the use of several background settings and connections to fine-tune logging and reporting," said Rafal Nadolny.
Looking ahead, BPiON plans to continue its partnership with Microsoft. "Our clients in the data security sector are familiar with Microsoft Cloud solutions—they know that this means security and reliability for them. With this assurance and scalability, we can better focus on and perform our core tasks, while entrusting data protection to a reliable system provider."
