Free Online Webinar · September 29, 2026 | 10:00 a.m.

Who do you blame when AI does something nobody asked it to do?

IT Support in the Age of AI: Shadow AI, Access, and Accountability.

Today, nearly every employee uses AI in their work. They share data with it and grant it access to systems. Meanwhile, they approve integrations that IT isn’t even aware of. In the meantime, these tools have crossed a line: they no longer just make suggestions—they take action.

In this webinar, we’ll take a look at what’s actually running on your company’s systems today, who has access to them, and what happens when an automated process goes wrong. Who is responsible, and what evidence remains in the logs afterward?

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Free admission | Online | September 29, 2026 | 10:00 a.m.

IT Support in the Age of AI, Webinar

Tuesday, September 29, 2026 · 10:00 a.m.

Online webinar · We will send you the link to join via email

It's free, but registration is required

Every registrant will receive the recording

Over 20 years of enterprise IT experience

Microsoft Solutions Partner

BÉT Standard Category

200+ professionals

International Presence: Budapest, London, Munich

AI is already here. You didn't let it in.

Shadow AI is about taking the initiative, not breaking the rules: a colleague opens a tool in the browser, and by the afternoon, the report is ready. They don’t ask for permission because there’s no one to ask. However, company data and system access have still left the premises.

70%

By 2029, 70% of companies may be using agentic AI to operate their IT infrastructure.

In 2025, this percentage was still below 5%.

Source: Gartner, "Predicts 2026: AI Agents Will Transform IT Infrastructure and Operations" (December 4, 2025).

40%

By 2028, 40% of I&O organizations that deploy large-scale agent-based operations in a live environment may experience business-critical service outages. In 2026, this percentage is still below 1%. As AI becomes more autonomous, operational control becomes increasingly critical.

Source: Gartner, 2026 Hype Cycle for AI in IT Operations (July 2026).

97%

97% of organizations that experienced an AI-related data security incident lacked adequate access controls. In other words, in many cases, the problem was not the AI itself, but rather the fact that there were no adequate controls in place to regulate who could access the systems and data and what they could access.

Source: IBM, Cost of a Data Breach Report 2025.

AI has already been implemented. It's just that you didn't do it, and there's no documentation about it.

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After one morning, you'll move forward with concrete steps

The goal of the webinar is not only to highlight trends but also to provide a decision-making framework that you can apply to your own IT environment.

Shadow AI Inventory

How to find out which AI tools are currently in use at your organization—and why banning them is the fastest way to see even fewer of them.

Data that leaves the company

Which data types can be exported and which cannot, and how can this be enforced through technical controls rather than relying on a policy?

Access and Approvals

Entra ID app registrations, OAuth authorizations, “Sign in with a Microsoft account”: what an external AI integration actually sees, and how to review this regularly.

When the agent executes

Agentic tools perform operations in a live environment. What frameworks are needed to support them: authorization limits, approval points, and recoverability.

Audit Trail and Incident Management

What remains in the logs after an AI-initiated operation, and what can you identify from this during an investigation?

Accountability Map

Who is responsible for what: the user, the in-house IT department, or the service provider? Where is the line drawn, and what needs to be addressed in the contract?

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This is for you if you're responsible for the operation and management of your company's IT

This webinar is primarily intended for IT decision-makers at medium and large companies who, in addition to the day-to-day operation of their infrastructure, are also responsible for its development, automation, security, and future-readiness.

This is particularly relevant when:

Are you a CIO, CTO, IT Director, or IT Operations Manager;

They operated a Microsoft 365, Azure, or hybrid enterprise environment;

You are exploring AI and automation opportunities in IT;

A small in-house IT team manages a complex corporate infrastructure;

you want to determine which processes are worth automating;

It is important to you to clearly manage authority, decision-making points, and responsibilities;

You are preparing for a broader enterprise rollout of Copilot or other AI tools;

You'd like to start preparing your IT operations now for the changes that will come in the next few years.

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Five Questions We'll Definitely Be Discussing

01 | Shadow AI

Find out what's going on at your company today

Reconnaissance methods, typical entry points, and why blocking doesn't work.

02 | Data and Access

Find out what's leaving the company and who let it go

Data Classification in Practice, OAuth Authorizations, Review of App Registrations.

03 | AI in the Microsoft Work Environment

Set up your Microsoft 365 environment for agentic operation

Copilot, agent-based workflows, permissions, SharePoint content, identities, and corporate data access.

04 | When an Agent Makes a Mistake

Tie the AI's hands right now

Permission limits, approval points, logging, and rollback. All of this through a specific scenario.

05 | Accountability and Support Model

Clarify where internal IT ends and the service provider begins

What should be handled in-house, what should be outsourced, and what needs to be addressed in a contract.

Online professional webinar with a live Q&A session. We will send you the link to join the webinar in the confirmation email.

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Over 20 years of enterprise operations and daily experience with Agentic tools

Gloster has been developing, modernizing, and operating enterprise IT systems for more than two decades, while serving as the local enterprise partner for the world’s leading cloud, security, and AI companies. As a partner of Anthropic, we see agentic AI from the inside: we work with it every day in our clients’ systems, and we see where it can cause harm.

20+

years of experience in enterprise IT and software delivery

200+

expert at an international organization

4

Region: Hungary, England, Germany, and the U.S.

GLSTR

A company listed on the Budapest Stock Exchange

Our Technology Partnerships

Solutions Partner

Partner

Security Partner

AI Partner

In addition to designing and operating enterprise Microsoft environments, we also work with leading vendor partners in the areas of cloud, networking, and security.

The Webinar's Perspective

The starting point is corporate IT operations, not a specific technology. We’re examining how to keep everything under control while AI is already in use:

01

See which AI tools are in use within the organization

02

Know what company data they have access to

03

Permissions should be explicitly granted, not inherited

04

the operations performed must be loggable and recoverable

05

Responsibilities should be clearly defined before an incident occurs

László Földesi

Cloud Business Lead | Gloster Digital Group

Someone who sees what AI does in real-world customer environments

László Földesi is the head of the Gloster Cloud business unit, which designs and operates the Gloster Digital Group’s enterprise Microsoft 365, Azure, and hybrid infrastructures.

His areas of focus include production readiness, cloud architecture, security and compliance, and scalable systems.

In the webinar, he’ll show what he sees in day-to-day operations: how far AI tools have come in a corporate environment, what kinds of access permissions they operate under, and what happens when an automated process doesn’t go as planned.

Reserve your spot for the "AI in IT Operations" webinar

September 29, 2026

10:00

Online

Free

Fill out the form, and we will confirm your registration via email within 48 hours and send you the information you need to participate.

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Frequently Asked Questions

Is participation free?

Yes. The webinar is free, but registration is required to attend. We will confirm your registration via email within 48 hours.

How technical is the webinar?

Focused on leadership and operations. We examine technological opportunities from the perspective of how they impact corporate IT operations, automation, access rights, responsibilities, and decision points.

What kinds of IT environments are the examples based on?

Primarily for Microsoft 365, Azure, and hybrid enterprise environments. Gloster IT Operations’ current service offerings also focus on hybrid environments consisting of Microsoft 365, Azure, Intune, Defender, and on-premises infrastructure.

Do we already need to use AI in IT for it to be relevant?

You don't need to have an existing AI solution. The webinar is also relevant for those who are just now trying to determine where and under what conditions it makes sense to start using automation or AI.

Will we be talking about Copilot?

Yes. A separate section covers the Microsoft 365 and Copilot environments, with a particular focus on permissions, corporate content, and the operational requirements for agent-based workflows.

Will security and regulatory issues be discussed?

Yes. We’ll review operational issues related to AI governance, access control, logging, and transparency, as well as current and upcoming milestones for the implementation of the AI
s Act. In the EU, the next phase of the AI Act’s implementation began on August 2, 2026.

What is the focus of the event?

The webinar will focus on AI-ready IT operations, predictive operations, Microsoft 365 and Copilot readiness, security, AI governance, automation, and the evolving role of the IT team.

Will Gloster's services be discussed?

The webinar is based on technical content. At the end, we’ll also briefly discuss how Gloster can assist organizations that wish to implement the steps presented in this webinar within their own IT environments.