Free CXO WebinarNovember 17, 2026 | 10:00 a.m.

Do you know what your AI is accessing, doing and costing you?

Key C-suite decisions on data security, cost control, agentic AI and technology independence

Today, almost every employee uses AI at work, sharing data with AI tools and granting them access to company systems. Along the way, they approve integrations that IT teams may not even be aware of. Meanwhile, AI tools have crossed a new threshold: they're no longer just making suggestions. They're taking action.

Do you know what AI is doing inside your organisation?

In this webinar, we’ll explore the key decisions behind secure, cost-effective enterprise AI: how to protect business data, manage AI costs and maintain control over increasingly autonomous AI systems. We’ll also examine how organisations can combine on-premises and cloud AI solutions to maintain flexibility, technology independence and control over their infrastructure.

Free admission · Online · Live Q&A

IT Support in the Age of AI | Live Webinar

Tuesday, 17 November 2026 · 10:00 AM
Online webinar · Joining details will be sent by email
Free to attend · Registration required
All registrants will receive access to the recording
20+ years
of software engineering and enterprise IT experience
200+
technology specialists across our international team
800+
international clients
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S3 Solutions company logo.
01 · Market Context

AI is already inside your organisation. Unfortunately, you weren't the one who let it in.

Shadow AI is driven by initiative, not rule-breaking. An employee opens a tool in their browser, and by the afternoon, the report is ready. They don't ask for permission because there's no clear process for doing so. The productivity benefits are clear. But so are the risks. In the process, company data and access to business systems may have already moved beyond your organisation's control.

70%

By 2029, 70% of enterprises are expected to use agentic AI in IT infrastructure and operations.

In 2025, this percentage was still below 5%.

Source: Gartner, Predicts 2026: AI Agents Will Transform IT Infrastructure and Operations (4 December 2025)

40%

By 2028, 40% of I&O organisations deploying agentic AI at scale in production environments are expected to experience business-critical service outages.

In 2026, this figure is still below 1%. As AI becomes more autonomous, operational control becomes increasingly critical.

Source: Gartner, 2026 Hype Cycle for AI in IT Operations (July 2026)

97%

97% of organisations that experienced an AI-related data security incident lacked adequate AI access controls.

In many cases, the underlying issue was inadequate control over who and what could access business systems and data.

Source: IBM, Cost of a Data Breach Report 2025

02 · The Program

Five essential topics we'll cover

From Shadow AI and autonomous agents to on-premises infrastructure, we’ll explore the key decisions CEOs and IT leaders need to make to ensure data security, control costs and maintain technology independence – with practical steps to put them into action.

01 | Shadow AI & Visibility

What AI tools are already operating inside your business?

Discover how to identify AI tools and integrations across your organisation, understand where company data is being shared and gain visibility into activity beyond IT's oversight.

02 | Data Security & Access

Find out what data is leaving your organisation and who authorised it.

Explore how OAuth permissions, Microsoft 365 integrations and third-party applications create new access risks, and how IT teams can monitor permissions and protect sensitive business information.

03 | Microsoft 365 & AI Readiness

Prepare your Microsoft 365 environment for agentic AI.

Explore what Copilot and agentic workflows mean for permissions, SharePoint content, identity management and access to company data.

04 | AI Agents & Operational Control

What happens when AI takes action nobody authorised?

Explore how to establish clear boundaries for autonomous AI agents, including permission controls, human approval processes, monitoring and safeguards against unintended actions.

05 | AI Infrastructure & Technology Independence

How can you combine on-premises and cloud AI – and why should you?

Explore how to integrate on-premises and cloud AI solutions, maintain flexibility in your technology choices and reduce dependency on individual providers while retaining control over your infrastructure and data.

Live Q&A. Bring your questions and discuss the practical implications for your organisation with our experts.

Register for the webinar
03 · Is this webinar for you?

For business and technology leaders making critical decisions about enterprise AI.

Designed for business and technology leaders in medium-sized and large organisations responsible for AI strategy, data security and cost control. Particularly relevant for:

CEOs and managing directors

Navigating the business risks and responsibilities of AI adoption.

CIOs, CTOs and IT directors

Overseeing IT strategy, security and infrastructure.

Heads of IT operations and IT managers

Managing Microsoft 365, cloud environments and day-to-day IT services.

Security and compliance leaders

Responsible for data protection, access controls and operational risk.

Whether your organisation is already using AI extensively or is still exploring its potential, the session will help you identify the operational decisions that matter.

04 · Meet the speakers

Practical insights from real enterprise IT environments

In this webinar, they’ll share practical insights from day-to-day IT operations, exploring how AI tools are being used in enterprise environments, which systems and data they can access, and how to combine on-premises and cloud AI to maintain control and technology independence.

László Földesi
László Földesi
Cloud Business Lead | Gloster Digital Group

László Földesi heads the Gloster Cloud division, which is responsible for the design and operation of enterprise Microsoft 365, Azure, and hybrid IT infrastructures. His areas of expertise include production readiness, cloud architecture, security and compliance, and scalable systems.

Majid Shah
Majid Shah
Director, UK, Ireland, and the Philippines, Gloster Digital

Majid Shah leads Gloster Digital’s business in the UK, Ireland and the Philippines, with two decades of experience delivering enterprise-grade IT products and platforms to clients across EMEA and APAC.

05 · Why Gloster?

Over 20 years of enterprise operations and daily experience with corporate AI

Gloster has been developing, modernizing, and operating enterprise IT systems for more than two decades, while serving as the local enterprise partner for the world’s leading cloud, security, and AI companies. As a partner of Anthropic, we have an inside look at how AI works within enterprise systems.

20+
years of experience in enterprise IT and software delivery
200+
expert at an international organization
4
Region: Hungary, England, Germany, and the U.S.
GLSTR
a company listed on the Budapest Stock Exchange

Our Technology Partnerships

Solutions Partner
Partner
Security Partner
AI Partner

In addition to designing and operating enterprise Microsoft environments, we also work with leading vendor partners in the areas of cloud, networking, and security.

The Webinar's Perspective

The starting point is a business decision, not a technology. We’re exploring how enterprise AI stays under your control:

01
sensitive data should remain within the corporate environment
02
The cost of AI should be predictable
03
Company policies should determine where a request is routed
04
The use of AI should be loggable and traceable
05
The choice of a plan should not depend on a single provider
06 · Registration

Reserve your spot for the “IT Support in the Age of AI” webinar

November 17, 2026
•
10:00
•
Online
•
Free

Please fill out the registration form below. We will confirm your registration via email within 48 hours and send you all the information you need to join.

We will use your information to process your registration and to send you professional materials related to the webinar. See the Privacy Notice for details.
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07 · FAQ

Frequently Asked Questions

Is the webinar free?
Yes. The webinar is free to attend, but registration is required. We'll confirm your place by email within 48 hours.
How technical will the webinar be?
The session takes a strategic and operational perspective. We'll explore how emerging technologies affect enterprise IT operations, automation, access management, accountability and key business decisions.
Which IT environments will be covered?
Examples will focus primarily on Microsoft 365, Azure and hybrid enterprise environments, including Intune, Microsoft Defender and on-premises infrastructure. These technologies are also central to Gloster's IT Operations services.
Do we need to be using AI in our IT operations already?
No prior AI implementation is required. The webinar is equally relevant for organisations exploring where to introduce AI and automation, and under what conditions.
Will Microsoft Copilot be covered?
Yes. A dedicated section will explore Microsoft 365 and Copilot readiness, with particular attention to permissions, enterprise content and the operational requirements of agentic workflows.
Will security and regulatory considerations be discussed?
Yes. We'll cover practical aspects of AI governance, access management, logging, monitoring and accountability, including considerations relevant to UK data protection and regulatory requirements.
Will Gloster's services be presented?
The webinar is primarily educational. Towards the end, we'll briefly explain how Gloster can support organisations looking to apply these principles within their own IT environments.
Last updated: November 6, 2026