IT Support in the Age of AI: Shadow AI, Access & Accountability
Today, almost every employee uses AI at work, sharing data with AI tools and granting them access to company systems. Along the way, they approve integrations that IT teams may not even be aware of. Meanwhile, AI tools have crossed a new threshold: they're no longer just making suggestions. They're taking action.
Do you know what AI is doing inside your organisation?
In this webinar, we'll explore which AI tools are actually running across your organisation's systems, who and what has access to your data, and what happens when an automated action goes wrong. Who's accountable, and what do the audit logs reveal?
Shadow AI is driven by initiative, not rule-breaking. An employee opens a tool in their browser, and by the afternoon, the report is ready. They don't ask for permission because there's no clear process for doing so. The productivity benefits are clear. But so are the risks. In the process, company data and access to business systems may have already moved beyond your organisation's control.
In 2025, adoption was still below 5%.
Source: Gartner, Predicts 2026: AI Agents Will Transform IT Infrastructure and Operations (4 December 2025)
In 2026, this figure is still below 1%. As AI becomes more autonomous, operational control becomes increasingly critical.
Source: Gartner, 2026 Hype Cycle for AI in IT Operations (July 2026)
In many cases, the underlying issue was inadequate control over who and what could access business systems and data.
Source: IBM, Cost of a Data Breach Report 2025
From Shadow AI to autonomous agents, we'll explore the challenges of visibility, security and accountability, providing a practical framework to help you make informed decisions about AI in your own IT environment.
Discover how to identify AI tools and integrations across your organisation, understand where company data is being shared and gain visibility into activity beyond IT's oversight.
Explore how OAuth permissions, Microsoft 365 integrations and third-party applications create new access risks, and how IT teams can monitor permissions and protect sensitive business information.
Explore what Copilot and agentic workflows mean for permissions, SharePoint content, identity management and access to company data.
Explore how to establish clear boundaries for autonomous AI agents, including permission controls, human approval processes, monitoring and safeguards against unintended actions.
Explore what should stay in-house, what makes sense to outsource and how to define responsibilities, incident response and accountability in your contracts.
Live Q&A. Bring your questions and discuss the practical implications for your organisation with our experts.
Designed for business and technology leaders in medium-sized and large organisations responsible for IT operations, infrastructure development, automation, security and future readiness.
Navigating the business risks and responsibilities of AI adoption.
Overseeing IT strategy, security and infrastructure.
Managing Microsoft 365, cloud environments and day-to-day IT services.
Responsible for data protection, access controls and operational risk.
Whether your organisation is already using AI extensively or is still exploring its potential, the session will help you identify the operational decisions that matter.
László Földesi leads Gloster's Cloud Business Unit, responsible for designing and managing enterprise Microsoft 365, Azure and hybrid IT infrastructures.
His areas of expertise include production readiness, cloud architecture, security and compliance, and scalable systems.
In this webinar, he'll share insights from day-to-day IT operations, exploring how AI tools are being used in enterprise environments, what systems and data they can access, and what happens when an automated action doesn't go as planned.
Gloster has been developing, modernizing, and operating enterprise IT systems for more than two decades, while serving as the local enterprise partner for the world’s leading cloud, security, and AI companies. As a partner of Anthropic, we have an inside look at how AI works within enterprise systems.
In addition to designing and operating enterprise Microsoft environments, we also work with leading vendor partners in the areas of cloud, networking, and security.
The starting point is a business decision, not a technology. We’re exploring how enterprise AI stays under your control:
Please fill out the registration form below. We will confirm your registration via email within 48 hours and send you all the information you need to join.
